
Originally Posted by
nickwm21
I listened to that 4 part Escape Collective podcast mentioned above. Great listen.
I was surprised at how unsophisticated the bike industry is. I understand these companies are not run by squads Wharton MBAs in their khakis and fleece vests… But it was eye opening for sure.
QBP forecasting their purchasing with email surveys…
Reps being paid commission when product hits shop floors, not customers hands…
I feel like half the drama could have been avoided if the shops, brands, distributors, manufacturers picked up the phone and talked to each other outside of “I need more stuff”. Do they not schedule weekly / monthly touch points?
Also - several of the interviewees said “It was crazy! We were so busy! We were working 50 hour weeks!” A little out of touch… how the fuck do they think people can afford to buy the shit they sell?
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I'll admit I have yet to listen to the podcast, but this discussion has me ready to. I apologize if this is redundant.
I agree the bike industry could be more sophisticated, but trust me, we were calling and talking to people daily. You have to remember that everyone on the retail side of the phone was saying, if you get me a bike, I will sell it in days, no matter the cost.
My two cents on things that factored in:
1. Most companies in the industry have fewer people than you think working for them.
2. You often have an agent working in Asia. They can be a company employee, but they are just on contract for many.
3. You couldn't visit Taiwan or China for well over a year; the COVID restrictions were crazy. This meant you trusted people outside your company more than you should have.
4. Lead times went from 2-3 months to 9-12 months. Shipping times went from 1-2 months to 5-8 months. This meant your deposits went from 3-5 months to 12-15 months before you could earn any revenue from them, all while prices skyrocketed.
5. Often, 1-2 parts were unavailable, so you couldn't sell a $6,000 good because you didn't have something you paid for months ago. Often, this was a derailleur, cassette, or chain, but there were months in a row when a 20mm brake adapter didn't exist.
6. Much of the glut was caused by 5-6 large companies over purchasing. Many smaller companies increased purchases only at normal growth rates.
You had to have some faith in your partners' ability to deliver when they said they could. As you can imagine, things can spiral very quickly when you have 7-10 vendors you rely on per finished good, with most relying on Asian products during rolling COVID lockdowns.
I was working way more than 50 hours a week at times. It's a 14-hour difference to Taipei, so if I was skyping anyone, that was at 10-11pm...
a positive attitude will not solve all of your problems, but it may annoy enough people to make it worth the effort
Formerly Rludes025
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