Has the Arc'teryx warranty gone to shit?

[Stuntmonkey]

Yeah it's been fucked for a while. My experience is anything thats not in the SV line up, they'll tell you to get fucked. If it is, you'll get it fixed or 50% off.

[kootenayskier]

The top lacing hook on my Acrux boots just pulled straight out, rendering my otherwise fully functional 2 year old and top of the line boots unlace-able, and impossible to repair. Multiple users on their website reviews have had the same issue. Arcteryx warranty brushed me off. Fuckers.

[pfluffenmeister]

Does one typically need a receipt for warranty support?
I've got a Kappa with a broken zipper that I would love to get repaired.

[Sylvan]

Does one typically need a receipt for warranty support?
I've got a Kappa with a broken zipper that I would love to get repaired.

Have warrantied a lot of shit with Arc and never needed one; just fill out the online form, they’ll ask for pics of the issue and label(s). Should be straightforward enough.

[XXX-er]

Does one typically need a receipt for warranty support?
I've got a Kappa with a broken zipper that I would love to get repaired.

no they never ask, I got warranty for a friend on a jacket that had been left at her studio

so it wasn't even her jacket

[pfluffenmeister]

Have warrantied a lot of shit with Arc and never needed one; just fill out the online form, they’ll ask for pics of the issue and label(s). Should be straightforward enough.

no they never ask, I got warranty for a friend on a jacket that had been left at her studio

so it wasn't even her jacket

Cool, thanks guys.
This might be the summer for the great zipper replacement contest!
I have jackets that could use new zippers from 5 different manufacturers:

Arcteryx
Rab
Montbell
OR
Patagonia

[Cruiser]

Dang, pfluff, watcha been doing to those zippers?

[pfluffenmeister]

Dang, pfluff, watcha been doing to those zippers?

Furious ...
Wait, that's not it!

Just an accumulation of jackets with worn out zippers from the last decade or two.

[ghosthop]

Cool, thanks guys.
This might be the summer for the great zipper replacement contest!
I have jackets that could use new zippers from 5 different manufacturers:

Arcteryx
Rab
Montbell
OR
Patagonia

You may want to look into someone local doing zipper replacements. When the zipper went on my pata soft shell, it was a wash for me to pay out of pocket for the zipper replacement compared to shipping the jacket to California.

The Green Darner in Bozeman is who I used, appointment only but great for those in the area.

[XXX-er]

you might have to wait longer but if you can find a retailer already shipping stuff to arcterxy you don't have to pay shipping

I've had them do zips entirely for free

[S_jenks]

You may want to look into someone local doing zipper replacements. When the zipper went on my pata soft shell, it was a wash for me to pay out of pocket for the zipper replacement compared to shipping the jacket to California.

The Green Darner in Bozeman is who I used, appointment only but great for those in the area.

X2 on finding someone local for things likes zipper replacement. Found an old babushka lady at a small shop in Missoula who was an absolute magician with her hands. Replaced several zippers and repaired a couple seams in the past. Basically a wash in total cost, and with it being a local option she gets my business.

[I Skied Bandini Mountain]

The green darner is awesome.

When we lived in Santa Cruz we found a stich bitch that could repair clothes and wetsuits. Win!

[fleaches]

You may want to look into someone local doing zipper replacements. When the zipper went on my pata soft shell, it was a wash for me to pay out of pocket for the zipper replacement compared to shipping the jacket to California.

The Green Darner in Bozeman is who I used, appointment only but great for those in the area.

Yeah when I tried to get a zipper done on a Pata puffy they sent it back and said "too much labor, here's a gift card..."

I guess I came out ahead since that jacket wasn't made anymore, they covered the cost of a more expensive model, but I don't like throwing out repairable gear.

Sent from my Pixel 3 XL using Tapatalk

[ThisAintCheckerz]

FWIW; I just got my Stingray jacket repaired from Arcteryx and it was pretty painless. Jacket over 15 years old, good condition but some glued seams starting to fall apart and powder skirt seams all ripped up. They repaired everything and didn't give me a hard time about it.

[LeeLau]

Because one hears the bad and rarely rhe good; shout out to Arcteryx Rebird store and Kai. I ripped the hell out of ski touring hardshell and was resigned to doing a ghetto duty tape fix job on it.

Kai told us to get some dinner and he'd fix this big tear, along with clothes that needed attention. Came back and voila, it actually looks good! Thanks Kai and thanks Arcteryx!

[XXX-er]

wow Lee I hope you weren't hurt ?

IME with hundreds of gortex or your proprietary-fabric-of-choice occur on the outside of your sleeve/ hip/ calf or foot

its often a good time to get all patriotic and just glue a flag over the boo-boo on the outside of your piece,

the up side is somebody didnt look very close and asked me if I was a guide, while my ex-girl friend ( that same gal upside down in the trench) gave me shit cuz I didn actualy earn the jack-rabbits badge I borrowed

[Eastside]

I just ordered 24 Ski Guide jackets. I image one or two will explode and we'll see