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  1. #1
    Join Date
    Jan 2007
    Location
    THOR-Foothills
    Posts
    5,992

    The story. Names included.

    I've decided to put this in a different thread, because I will probably nuke the other one.

    On July 11, I agreed to purchase a demo pair of 188 Ninthward CVPs off of Campbell from Ninthward. I sent funds and shipping information with Paypal that evening.
    I wasn't too concerned about when they got shipped out because it was the middle of summer, and I was on the road. And I kinda forgot about them.

    On August 14, I sent a message to Campbell inquiring about my skis. He mentioned that he still had them, and hadn't mailed them because he didn't have any shipping info for me. And that he forgot to tell me that. I emailed him my shipping information.

    On September 6, I sent Campbell another message, and got no response.

    On October 2, I sent an email to Shane at Ninthward, and the summary of events. I also posted on his FB wall:
    Where are my skis guys? Seriously. Do you plan on sending them to me or did you just take my money?
    I then made this thread [ame="http://tetongravity.com/forums/showthread.php?t=201616"]How long to wait before calling someone out? - Teton Gravity Research Forums[/ame] because I was starting to get mad.

    Yesterday morning (October 3), I got the following response from Shane:
    Sorry for the communication error. I was not informed of this. I have the 188 cvp in my possession. Please send me your shipping address and I'll send them out this week. I assume you were speaking with Campbell about this? Anyhow I'll handle this.
    Shane

    Shane Chandlee
    Ninthward administration
    Mobile iPhone email
    I was not prepared to name people at that time, because I was happy with that response.

    Today, I got this message on FB from Campbell:
    OMG we have a lost pair, luckily i have more in stock , please send your address again to shane@ninthward.com

    so let me know if another random pair of cvps show up before these do, wtf, I am bummed lost a pair,
    As well, he replied to my wall post, and then deleted my post.
    And then I got this email from Shane:
    They'll go out this week. I need to get boxes, they should be here by thursday.

    So now i'm not sure what to think. It's clear that these two don't speak a lot. And I think i'm getting some skis from them.
    It doesn't matter if you're a king or a little street sweeper...
    ...sooner or later you'll dance with the reaper
    -Death

    Quote Originally Posted by St. Jerry View Post
    The other morning I was awoken to "Daddy, my fart fell on the floor"
    Kaz is my co-pilot

  2. #2
    Join Date
    Jan 2007
    Location
    THOR-Foothills
    Posts
    5,992
    I feel I am a little responsible for letting this go as long as it did because I didn't look into it any earlier.
    It doesn't matter if you're a king or a little street sweeper...
    ...sooner or later you'll dance with the reaper
    -Death

    Quote Originally Posted by St. Jerry View Post
    The other morning I was awoken to "Daddy, my fart fell on the floor"
    Kaz is my co-pilot

  3. #3
    Join Date
    Jan 2007
    Location
    SnoqWA
    Posts
    2,599
    Even if you were partially responsible for the period up until Aug 14, the 7+ weeks to see your skis after that are completely unacceptable. Pathetic customer service.

  4. #4
    Join Date
    Jan 2005
    Location
    Terra Firma
    Posts
    1,370
    Wow, I thought it was a member here. This totally blindsided me.
    Methinks that the ball will start rolling pretty damn quick now and none-too-soon.

    Ninthward, you need to take care of your paying customers better!
    There are a lot of potential customers here who are interested in how you handle this situation from now on...

  5. #5
    Join Date
    Apr 2008
    Location
    east of west
    Posts
    3,017
    Looks like a bunch of bullshit from what I read. I don't think they were going to rip you off but I don't think they don't give a fuck. I bet the "other pair" never shows up because they never shipped.

  6. #6
    Join Date
    Jan 2008
    Location
    Salta Argentina
    Posts
    813
    Not very professional for a ski company trying to market their skis through the internet. Personally i will think twice about ordering anything from Ninthward.

    Hope your skis come through with some rebates and free stuff.

  7. #7
    Join Date
    Jan 2009
    Location
    Seattle, WA
    Posts
    262
    Dude, you had to wait many months, were ignored entirely by a COMPANY dependent on you and us, and still have no answers.

    You deserve two pairs of skis if it comes to that... hehehe

  8. #8
    Join Date
    Apr 2009
    Location
    Praying for Fresh
    Posts
    2,343
    Btw, good call on naming names, esp. with this coming from a manufacturer. Hopefully this ends with tons of asskissing for you and an uncomfortable sales meeting at Ninthward.

  9. #9
    Join Date
    Feb 2009
    Location
    Valdez, Ak
    Posts
    254
    I wonder if they'll be scratching their heads when they go out of business wondering where they went wrong? Cant treat paying customers like that. I'm sure its happened before.

  10. #10
    Join Date
    Jul 2002
    Location
    Suckramento
    Posts
    21,436
    Good example of why legalizing weed may not be a good idea...
    Quando paramucho mi amore de felice carathon.
    Mundo paparazzi mi amore cicce verdi parasol.
    Questo abrigado tantamucho que canite carousel.


  11. #11
    Join Date
    Jan 2008
    Location
    Salta Argentina
    Posts
    813
    I sent shane an email telling him i would not buy skis from ninthward because of things like this. Maybe it will help a little.

  12. #12
    Join Date
    Jul 2009
    Location
    Rawesome, BC
    Posts
    1,392
    Well fuck, I was hoping for more drama than this... The misfortune of others entertains me.














    Stoked that your skis should be on their way.
    Life is simple. Go Explore.

  13. #13
    Join Date
    Apr 2007
    Location
    Tahoe
    Posts
    16,124
    Good example of why legalizing weed may not be a good idea...
    perhaps you could expand on that a bit. and hurry up, because i'm about to get high and i won't be able to function afterward.

  14. #14
    Join Date
    Jul 2009
    Location
    Rawesome, BC
    Posts
    1,392
    Quote Originally Posted by powdork View Post
    perhaps you could expand on that a bit. and hurry up, because i'm about to get high and i won't be able to function afterward.


    Obviously...
    Life is simple. Go Explore.

  15. #15
    Join Date
    Apr 2007
    Location
    Tahoe
    Posts
    16,124
    Quote Originally Posted by That was Pontus View Post


    Obviously...
    FIFY

    6789

  16. #16
    Join Date
    Sep 2008
    Location
    Geopolis
    Posts
    16,084
    DUDE I SAID I WOULD GET RIGHT ON THAT I DON'T THINK YOU'RE COOL ENOUGH TO BE ONE OF MY CUSTOMERS ANYWAY!






    j'ai des grands instants de lucididididididididi

  17. #17
    Join Date
    Jan 2009
    Posts
    5,753
    Quote Originally Posted by irul&ublo View Post
    Good example of why legalizing weed may not be a good idea...
    Shame on you.

    Quote Originally Posted by tylerjames View Post
    I sent shane an email telling him i would not buy skis from ninthward because of things like this. Maybe it will help a little.
    I bought skis last season from 9th. No problems.

    Quote Originally Posted by That was Pontus View Post
    Well fuck, I was hoping for more drama than this... The misfortune of others entertains me

    Stoked that your skis should be on their way.
    x2. This thread is useless

    Quote Originally Posted by powdork View Post
    perhaps you could expand on that a bit. and hurry up, because i'm about to get high and i won't be able to function afterward.
    I'm already there.
    Silent....but shredly.

  18. #18
    Join Date
    Jan 2007
    Location
    THOR-Foothills
    Posts
    5,992
    Story is over. Just got my money back. And a few bucks extra for a twelve-pack for my troubles.
    It doesn't matter if you're a king or a little street sweeper...
    ...sooner or later you'll dance with the reaper
    -Death

    Quote Originally Posted by St. Jerry View Post
    The other morning I was awoken to "Daddy, my fart fell on the floor"
    Kaz is my co-pilot

  19. #19
    Join Date
    Jan 2010
    Posts
    107
    Quite a PR disaster, but they don't seem to get that.

    How about sending you the skis really fast AND getting you a "little" gift?

  20. #20
    Join Date
    Jun 2007
    Location
    Whistler
    Posts
    2,066
    Ninthward is so gangsta they've turned against dot-com capitalism and now only sell direct to the hood.
    Last edited by khyber.pass; 10-04-2010 at 06:09 PM.
    == | slacktopia | ==
    http://twitch.tv/fugitivephilo
    still bangin' beats

  21. #21
    Join Date
    Jan 2009
    Posts
    5,753
    PS. They practically give their skis away pricewise. Give em some slack.
    Silent....but shredly.

  22. #22
    Join Date
    Sep 2008
    Location
    Geopolis
    Posts
    16,084
    totally disagree, they should have just sent you some skis. wtf, you paid for them...

    and they HAVE to give the skis away because they have ugliest graphics around.
    j'ai des grands instants de lucididididididididi

  23. #23
    Join Date
    Aug 2008
    Location
    Where the climate suits my clothes.
    Posts
    5,601


    Is boycotting still the "it" thing for this summer, or is it played out cuz it's fall now??



    Good to hear you're getting your money back. Sucks you didn't get the skis you wanted.

  24. #24
    Join Date
    Dec 2009
    Location
    BZ
    Posts
    254
    Quote Originally Posted by JayPowHound View Post

    Is boycotting still the "it" thing for this summer, or is it played out cuz it's fall now??
    I think lighting dog shit on fire and putting it on their doorstep is "it" for fall.
    It sucks you can't ski on money...
    Keep your tips up and always remember to unhook your pack from the chair...

  25. #25
    Join Date
    Feb 2007
    Location
    righthere/rightnow
    Posts
    3,165
    Thanks for the heads up, I was thinking
    about buying some Ninthward CVP's but
    that's not gonna happen now.

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